Frequently Asked Questions (FAQs)

 

 

 

How does FRTV work?

 

Fire Rescue TV (FRTV) delivers First Responder programming to Fire, EMS and fire- related businesses via a digital signage platform. FRTV provides programming ranging from Training, Messaging, Breaking News, Fire House Cooking, Historical Documentaries, Fitness and Product Videos. The initial programs are pre-loaded on the Media Player before it sent out. Periodically, new videos are added and old ones are pulled. The Breaking News is updated daily. The system is designed to play 24/7. so that programming is current.

A key component of FRTV is In-Station Communications. A Fire Chief now has the ability to post messages to the screen as well as send text and email messages to station members, using a Smart phone or PC. There are several message templates such as "Out of Service" (equipment or rigs), "Members Needed" (volunteer members needed to participate in an activity), "Special Events" (calendar of station/department events) and a General Message that is generic is nature and can be used for anything. These messages can run for days or weeks depending on the timeframe that is entered.

Based on customer comments, FRTV's newest feature is "Training Video on Demand." Using the Browser Touchpad, a station can exit the regular programming and go FRTV's Training Video Library and select Training for the department to view. If a call comes in, the video can be paused and resumed at a later time.

Typically, each station would have its own system. Additional screens can be purchased, but must be in the same building as the Media Player and original screen.

 

What has to be done in advance for the system to work?

 

Prior to installing Fire Rescue TV, there are several considerations and Action Items that need to be completed onsite: The Screen and Media Player should be installed in a common area or room with no other tvs/game systems to distract from the Training on Demand videos. A Tabletop Mount is included with the screen. The Media Player must be within 3-6 feet of the screen and NOT in an IT/separate room.

For a Wall Mount, a separate bracket must be purchased. The Bracket would be installed 6-8 feet up on the wall, with the Media Player within 3-6 feet of the screen and NOT in an IT/separate room. The Media Player comes with a bracket and could be installed behind the screen on the wall.

In both instances, Tabletop or Wall Mount, a 110-Volt receptacle with a Recessed plug and Dedicated internet outlet must be within 6 inches of the screen. The 110V receptacle must be recessed so that the screen can be mounted properly on the wall.

 

What is included in the Basic Screen package?

The One-time equipment cost is $1495, per system/station, and includes the following components.  There is also a monthly service fee of $19, per system/station, for a term of 3 years.

The Basic Package consists of:

42" Screen - 1080p, HDMI, HD, tabletop mount

Media Player

Touchpad Browser Cat

Cables & Remote

 

What other options are available?

 

Other options that can be purchased from FRTV are Wall Mount bracket, Installation, extra 42" screen and additional equipment Warranties.

 

How does Training on Demand work?

 

Using the Browser Touchpad, a station can exit the regular programming and go FRTV's Training Video Library. There are 8 categories of video, Firefighting, Haz Mat, Traffic Safety, Health, Transportation, Active Shooter, Fitness and EMS. Select the category and then the Video you are interested in the department viewing. If a call comes in, the video can be paused and resumed at a later time. Once the video is over you can go back and resume the regular programming.

 

How does the In-Station Messaging work?

 

A Fire Chief has the ability to post messages to the screen as well as send text and email messages to station members, using a Smart phone or PC. There are several message templates such as "Out of Service" (equipment or rigs), "Members Needed" (volunteers needed to participate in an local or station activities), "Special Events" (calendar of station/department events) and a General Message that is generic is nature and can be used for anything. These messages can run for days or weeks depending on the timeframe that is entered.

 

Can I use an existing PC?

 

Typically, no - the Media Player that is needed for uploading programming has very specific memory and settings that would not be found in average PCs.

 

Can I use an existing screen?

 

Newer screens, that are HD, HDMI and 1080p, can be used.

 

How is the screen displayed?

 

The basic system comes with a Desk/Tabletop mount for the Screen.

For a Wall Mount, a separate flat-mount or corner-mount bracket must be purchased. The Bracket would be installed 6-8 feet up on the wall, with the Media Player within 3-6 feet of the screen and NOT in an IT/separate room. The Media Player comes with a bracket and can be installed behind the screen on the wall.

In both instances, Desk/Tabletop or Wall Mount, the Media Player must be within 3-6 feet of the screen and NOT in an IT/separate room. The Screen and Media Player should be installed in a common area or room with no other tvs/game systems to distract from the Training on Demand videos. A 110-Volt receptacle with a Recessed plug and Dedicated internet outlet must be within 6 inches of the screen AND behind the screen. The 110V receptacle must be recessed so that the screen can be mounted properly on the wall.

See the Installation video for further clarification.